Terms & Conditions

1. Agreement for repair

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your hair straighteners.

1.2 Reference to “us”, “we” , “our” and “ourselves” refer to crash-data.co.uk and references to “you” and “your” are references to you, the person addressed on this form.

2. All repairs (unless otherwise stated)

2.1 This Agreement shall commence from the date you place your order and shall continue until we have repaired or otherwise returned your Equipment (“Services”), whichever is sooner, and received any payment due from you.

2.2 We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.

2.3 Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.

2.4 We shall notify you when the Equipment has been repaired and has been dispatched back to you.

2.5 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.

2.6 All charges may be subject to VAT and any other government taxes or duties as applicable.

3. Additional terms for warranty repairs

3.1 Where repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any guarantee or warranty.

3.2 If your Equipment is beyond economic repair, we may at our absolute discretion replace your Equipment with a suitable equivalent rather than carry out repair works.

3.3 If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms as set in clause 4. We will endeavour to notify you of any such charge prior to undertaking any work.

4. Additional terms for chargeable repairs

4.1 If the repair to your Equipment is not covered by a guarantee or warranty or the nature of the repair is beyond any terms of your guarantee or warranty we will charge you for the repair in accordance with the terms of this Agreement.

4.2 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

4.3 If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

4.4 We may keep your Equipment until all charges payable have been paid. [We may also charge an additional fee for storage of your Equipment.]

4.5 If your Equipment is showing signs of tamper or attemped repair by person or persons other than ourselves we will still attempt to carry out the repair however in most cases this will not be possible. In these circumstances we will return the Equipment to you however no refund will be payable.

5. Liability

5.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.

5.2 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

5.3 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

5.4 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.

5.5 Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.

5.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.

6. Data Protection

6.1 We ask for your name and address and the other details set out overleaf (“Personal Information”) so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages from time to time to alert you to new services that we may provide. By signing the questionnaire and using these Services you consent to our use of your Personal Information as described. If you do not wish to receive text messages at any time you should write to us at Crash Data PO Box 75, Liverpool L14 6WY

7. General

7.1 We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

7.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

7.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.

7.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

7.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

7.6 Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

7.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Here at Crash Data we are committed to protecting your privacy – in this privacy policy, we set out how we collect your personal data, how we use it, and what rights and choices you have in relation to the personal data we hold and process.

This Privacy Policy is separate and in addition to client confidentiality obligations we may owe you – please refer to the terms and conditions applicable to your engagement for further details.

WHO DECIDES WHY AND HOW WE PROCESS YOUR PERSONAL DATA?

Crash Data determines why and how we process your personal data. Your personal data will be controlled, by which you have given instructions to, or with which you are otherwise dealing with or receiving communications.

WHAT PERSONAL DATA MIGHT WE COLLECT?

We collect different types of personal data for different reasons – this may include:

Contact information: Information such as your name, job title, postal address, home address where you provide this to us, business address, telephone number, mobile number and email address.
Payment data: Data necessary for us to process payments, including credit/debit, bank details, PayPal, card numbers, security code numbers and other such relevant billing details.
Business details: Business information which we necessarily process as part of our instructions or projects we are involved in or otherwise provided by you voluntarily.
Preferences: Information about your preferences, where it is relevant to the services and/or products we provide.
Platform information: Your password and other related log-in details for platforms maintained by Crash Data, where you have access.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

We may collect personal data about you in various cases, such as for example:

When you need information or you have a question about a product or an inquiry, about an order you have placed or you want to find out more information about your airbag module issue.
When you make an enquiry through our website, by email or over the telephone;
When you purchase a product from our company
When you subscribe to our newsletter
when you create an account on our website
When you or your company provide services to us, or otherwise offer to do so.

In some circumstances, we may collect personal data about you from third parties – for example, we may collect personal data from your company, or from a publicly available record.

HOW WILL WE USE YOUR PERSONAL DATA?

We will use your personal data for the following purposes (Permitted Purposes):

To provide updates (i.e. tracking reference details), reminders and requests in which you are interested in.
To analyse and improve our services and communications to you;
To comply with our legal and regulatory obligations and requests anywhere in the world, including reporting to and/or being audited by national and international regulatory, law enforcement and tax reporting bodies;
To communicate with you through the channels you have approved to keep you up to date on the latest product and company developments, announcements, and other information about our products and company – including, newsletters and other information – as well as events and projects we may organise;

Where you have expressly given us your consent, we may process your personal data also for the following purposes:

For customer surveys, marketing campaigns, market analysis, sweepstakes, contests or other promotional activities or events; or
To collect information about your preferences to create a user profile to personalise and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics).

With regard to newsletters, we will only provide you with such information if you have opted in. You have the opportunity to opt out of receiving such communications at any time. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above.

We may also process your data based on your consent where you have expressly given that to us.

HOW WILL WE SHARE YOUR PERSONAL DATA?

We may share your personal data in the following circumstances:

We may share your personal data between our card processing providers, PayPal and Royal Mail on a confidential basis where this is required for the purpose of fulfilling our contract with you and providing other products and services, as well as for administrative, billing and other business purposes.
We may also use aggregated personal data and statistics for the purpose of monitoring website usage in order to help us develop our website and our services.

We will otherwise only disclose your personal data when you direct us or give us permission to do so.

CAN YOU REFUSE TO SHARE YOUR PERSONAL DATA WITH US?

In general, we receive your personal data where you provide this on a voluntary basis, and there will typically be no detrimental effect for you if you wish not to provide this or otherwise withhold your consent for it to be processed. However, there are certain cases where we will unfortunately be unable to act without receiving such data, for example where we need to carry out orders, or otherwise to provide you with our online services or communications.

Where it is not possible for us to provide you with what you request without the relevant personal data, we will let you know accordingly.

HOW DO WE KEEP YOUR PERSONAL DATA SAFE?

We take appropriate technical and organisational measures to keep your personal data confidential and secure, in accordance with our internal policies and procedures regarding storage of, access to and disclosure of personal data. We may keep your personal data in our electronic systems, in the systems of our contractors, or in paper files.

PERSONAL DATA WE RECEIVE FROM YOU ABOUT OTHER PEOPLE

Where you provide us with the personal data of other people, or other persons you may have dealings with, you must ensure that you are entitled to disclose that personal data to us and furthermore that, without being required to take further steps, we can collect, use and disclose that data in the manner described in this policy. More specifically, you must ensure that the individual whose personal data you are sharing with us is aware of the matters discussed in this Privacy Policy, as these are relevant to that individual, including our identity, how to get in touch with us, the purposes for which we collect data, our disclosure practices, and the rights of the individual in relation to our holding of the data.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We delete your personal data once it is no longer reasonably necessary for us to keep it, or, where we have relied on your consent to keep your personal data, once you withdraw your consent for us to do so, and we are not otherwise legally permitted or required to keep the data.

WHAT RIGHTS DO YOU HAVE?

Subject to certain conditions under applicable legislation, you have the right to:

request a copy of the personal data which we hold about you;
have any inaccurate data we hold about you corrected;
object or restrict our use of your personal data;
submit a complaint if you have concerns about the way in which we are handling your data.

To do any of the above, please contact us at accounts@crash-data.co.uk. To enable us to process your request, we may require that you provide us with proof of your identity, such as by providing us with a copy of a valid form of identification – this is to ensure that we appropriately protect the personal data we hold from unauthorised access requests and comply with our security obligations.

In relation to complaints, we will promptly respond to your requests and complaints. In the event that you are unhappy with our response, you may submit a complaint to the relevant privacy regulator. We can provide you with the details of the relevant regulator upon request.

CORRECTING AND UPDATING YOUR PERSONAL DATA

Where any personal data you have provided us with has changed, or where you believe the persona; data we hold is inaccurate, please let us know at accounts@crash-data.co.uk. We cannot be responsible for any loss that may arise due to us having any inaccurate, incomplete, inauthentic or otherwise deficient personal data which you have provided to us. Please also let us know if you wish to withdraw any request.

COOKIES

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GET IN TOUCH

We would be happy to hear your views about our website and this Privacy Policy – please let us know any questions, comments or clarifications you may have at
accounts@crash-data.co.uk.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy was last updated on 22 May 2018. We have the right to update the contents of this Privacy Policy from time to time to reflect any changes in the way in which we process your personal data or to reflect legal requirements as these may change. In case of updates, we will post the revised Privacy Policy on our website. Changes will take effect as soon as the revised version is made available on our websites.